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Unifiller Customer Care

Welcome to our Customer Care Department.

Click Here To Order Parts or Attachments.
Click Here To Request Service for Your Unifiller Equipment.

Toll Free North America: 1 888 733 8444
Outside North America: 1 604 940 2233
Office Hours: 7:00 a.m – 3:00 p.m PST

Frequently Asked Questions

Q: Why should I buy food-safe parts?
A: Use of Unifiller food-safe parts ensures your equipment runs like its designed to run, while ensuring your warranty. Food-safe parts also tend to last longer and meet stricter food production regulations.

Q: How do I request a copy of a manual?
A: Email your machine name and serial number with your request to

Q: How can I fix inconsistent deposit sizes?
A:  There are several possible solutions to this problem:

  • Ensure your main airline pressure is set to a minimum of 90 PSI.
  • Ensure your o-rings and gaskets are clean and don’t need replacing.
  • Check and adjust your backstroke speed.
  • Different products being deposited will require readjusting the deposit weight settings. Always check a few random deposit weights from every new batch of product.
  • If the depositor doesn’t cycle at all, there may be a problem with the valve. Please contact us for more info.
  • An air cylinder may be worn out and needs replacing. If you feel or hear any air leaking, its time to replace your air cylinder.
  • Some other component or part may need replacing. Please contact us for more info.

Q: The deposit size is bouncing back and forth when I’m trying to set a certain weight on the machine.
A:  Make sure to let the volume settle before re-scaling the deposit by doing one or two deposits after adjusting.

Q: It’s difficult to adjust my volume adjustment.
A: Make sure you disconnect the air before you make any changes to your volume, otherwise you risk wearing down parts.