Contact Page Open Mobile Menu

Unifiller Customer Care

Welcome to our Customer Care Department.

Click Here To Order Parts or Attachments.
Click Here To Request Service for Your Unifiller Equipment.

Toll Free North America: 1 888 733 8444
Outside North America: 1 604 940 2233
Office Hours: 7:00 a.m – 3:00 p.m PST

Frequently Asked Questions

Q: Why should I buy food-safe parts?
A: Food-safe parts ensure your equipment runs like its designed to run, ensuring your warranty, tend to last longer and meet stricter food production regulations.

Q: How do I request a copy of a manual?
A: Email your machine name and serial number to service@unifiller.com.

Q: How can I fix inconsistent deposit sizes?
A:  There are several possible solutions to this problem:

  • Ensure main airline pressure is set to a min. 90 PSI.
  • Ensure o-rings and gaskets are clean and don’t need replacing.
  • Check and adjust your backstroke speed.
  • Different products require re-adjusting deposit weight settings.
  • If the depositor doesn’t cycle at all, there may be a problem with the valve.
  • If you see air leaking, replace your worn air cylinder.
  • Some other component or part may need replacing.

Q: The deposit size is bouncing when I’m trying to set a certain weight on the machine.
A:  Let the volume settle before re-scaling by doing one or two deposits after adjusting.

Q: It’s difficult to adjust my volume adjustment.
A: Disconnect the air before making changes to volume, otherwise you risk wearing parts.

Q: I keep getting low air pressure (less than 80 psi) 
A:  You either have an issue with your regulator or air compressor. Increase the air pressure on the regulator and check to see if this solves the issue.

Q: My depositor will not start (and piston is in the back position)
A:  There are several possible solutions to this problem:

  • Check trigger signal (black line from foot pedal or handheld nozzle trigger)
  • Actuate depositor with purge button or reset button
  • Increase deposit speed from 0
  • Check cover safety switch if depositor is an older model
  • Check that the airlines to the rear of the ball valve on the brass block are not kinked

Q: My depositor is stuck with the piston mid-stroke. 
A:  Try these troubleshooting tips to get it going again:

  • Turn off and reset the air supply
  • Actuate depositor with purge or reset button
  • Verify if the SV or Uni-Valve have switched to the open position

Q: My depositor is stuck with the piston in the front position (signifies the end of deposit cycle)
A:  This can be cause by the ball valve not activating at the end of the deposit cycle. To fix this, check the front ball valve to verify that it has actuated or if there could be a foreign object stuck int he product cylinder. If this does not solve the problem., you might have to replace the front ball valve.