Our customers are our top priority.

Our expert technicians are available via multiple channels from 6 am to 3:30 pm PST.

Toll Free North America: 1 888 733 8444
Outside North America: 1 604 940 2233

What we offer:

  • Highly experienced industry experts
  • Consultative process including a review of production process and product specifications
  • Product testing before the sale – send us your product for testing through our equipment
  • Factory approval testing prior to shipment
  • Customer Approval Videos – Tell us your requirements and we’ll provide video proof of concept*
Parts & Service Support:
  • Highly skilled and trained technical support specialists with decades of industry experience
  • In-person and remote (phone, video, WhatsApp and more) support
  • Installs – we’ll install your equipment, train your staff and provide safety training*
  • Service visits* – book an appointment for an in-person service visit
  • Courtesy visits** – if our technicians are in your area, we’ll try to provide you a courtesy check-in
  • Preventative maintenance guidance and training
  • Complete inventory of replacement parts
  • Preventative maintenance kits for common wear & tear issues
  • Online Options: Requests for Service, Orings Ordering and Return Merchandise Request
  • Valuable FAQs, Online How-To videos and PDF resources – scroll down further to view
  • Manuals: Written & Video***, Detailed list of Spare Parts, Cleaning & Sanitation Procedures
  • Available with your machine order: Quick Start Guide, Full Manual, Spare Parts Kit

*Charges apply.
**Subject to Availability.
***Videos available for standard equipment.


Tell us how we’re doing – Click here

Please Note: At this time, we are no longer offering same-day pick up service from the Parts Department. Please contact Parts via phone or email to arrange your parts order 1 604 940 2233 or

Our Parts Department is available from 6 am to 3 pm PST.

Toll Free: 1 888 733 8444 (within North America)

Worldwide: 1 604 940 2233

If youʼre having trouble calling in, please email A representative will get back to you within 1-2 business days.

Need help? Factory certified technicians are available.

Need to return something? Follow this link to begin the process of returning a part or machine.

Need parts? Our online portal is a great tool to begin the parts ordering process.

How-To Videos & Webinars